ZIWO Secures Strategic Debt Investment from Amplify Growth Fund to…

Team S · 2026-02-16T12:59:00.000Z

ZIWO, the UAE-based AI-powered cloud contact centre platform, has secured a strategic growth credit investment from the Amplify Growth Fund, managed by Ajeej Capital, to support its regional expansion and product innovation. The investment, whose value was not disclosed, marks a major step for the company as it deepens its presence across the GCC and broader MENA markets amid rapid adoption of AI automation for customer engagement and digital interactions. Founded in 2010 by Renaud de Gonfreville and Eric Ouisse, ZIWO specialises in an Arabic-first cloud Contact Center as a Service (CCaaS) platform that enables enterprises to manage voice, messaging, and digital customer interactions through a unified AI-driven system. The platform now serves more than 1,000 customers across over 20 industries, offering capabilities like real-time voice intelligence, automated quality assurance, predictive analytics, and multilingual generative AI that supports Arabic dialects in addition to English and French. The strategic debt investment comes as the company experiences strong demand for secure, scalable, and AI-enabled contact centre solutions, particularly within the Middle East’s enterprise and digital transformation landscape. ZIWO plans to use the capital to expand its footprint beyond current markets, deepen integrations with regional partners, and accelerate product innovations that further enhance customer experience and operational efficiency for large-scale deployments. ZIWO is headquartered in Dubai, United Arab Emirates, and continues to build its AI-driven contact centre infrastructure to support multilingual communications and automation across the MENA region and beyond.

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ZIWO Secures Strategic Debt Investment from Amplify Growth Fund to… | Newnex