Solidroad Raises $25M Series A to Reinvent Customer Support Quality…

Team S · 2026-04-17T14:23:46.000Z

AI-powered customer experience startup Solidroad has raised $25 million in a Series A funding round, as enterprises increasingly seek smarter ways to maintain service quality across both human and AI-led customer support channels. The round was led by Hedosophia, with participation from First Round Capital, Y Combinator, and Sony Innovation Fund, reflecting growing investor confidence in next-generation customer support infrastructure. The funding brings Solidroad’s total capital raised to more than $30 million. Founded in 2023, Solidroad has built an AI-native platform that automatically evaluates 100% of customer interactions across chat, email, and voice channels. Unlike traditional quality assurance systems that manually review only a small sample of conversations, Solidroad analyzes every interaction to identify risks, training gaps, and opportunities to improve customer satisfaction. The platform also converts performance insights into personalized coaching simulations and training workflows, helping support teams improve service standards without increasing headcount. This has become especially valuable as companies deploy AI agents at scale while still needing consistent quality oversight. Solidroad already serves a growing customer base that includes Ryanair, ŌURA, Crypto.com, ActiveCampaign, Tech Mahindra, and PartnerHero. The company says its system has scored millions of interactions and improved analyst productivity by up to 10x. The newly raised capital will be used to expand teams across San Francisco and Dublin, deepen enterprise integrations, and accelerate product development as demand rises for AI-enabled customer operations tools. As businesses increasingly blend human agents with AI systems, Solidroad is positioning itself as a critical quality layer for the future of customer support where speed, consistency, and customer satisfaction must scale together.

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Solidroad Raises $25M Series A to Reinvent Customer Support Quality… | Newnex