Netomi Raises $110 Million Series C to Scale AI Customer Service…

Team S · 2026-04-30T14:45:03.000Z

San Francisco-based AI startup Netomi has secured $110 million in Series C funding, reinforcing strong investor confidence in AI-driven customer experience platforms. The round was led by Accenture Ventures, as enterprises increasingly adopt AI to automate and enhance customer service operations. Founded by Puneet Mehta, Netomi builds AI systems that help enterprises handle customer interactions across chat, email, and voice channels. Its platform is already used by major global brands such as United Airlines, Delta Air Lines, Paramount, and DraftKings to manage complex customer queries with minimal human intervention. The round also saw participation from Adobe Ventures and WndrCo, among others. As part of the investment, Jeffrey Katzenberg (WndrCo) joined the company’s board, while Accenture announced a strategic partnership to deploy Netomi’s AI solutions across its enterprise client base. Netomi leverages large language models from leading AI providers such as OpenAI, Google, and Anthropic to deliver more advanced and contextual customer interactions. This allows businesses to move beyond simple chatbot automation toward handling medium to high complexity queries in real time. The company plans to use the fresh capital to expand R&D, enterprise deployments, and AI agent capabilities, with a long-term vision of building proactive AI systems that can anticipate and resolve customer issues before they arise. With global enterprises prioritizing cost efficiency and customer experience simultaneously, Netomi’s funding highlights a major shift toward AI-first customer service infrastructure as a core enterprise software category.

Member Login Get Access

Netomi Raises $110 Million Series C to Scale AI Customer Service… | Newnex