Gradient Labs raises $13M for AI agents in finance

Team S · 2025-11-12T17:05:39.000Z

Gradient Labs, founded by ex‑Monzo leaders Dimitri Masin, Danai Antoniou, and Neal Lathia, secured a $13 million Series A led by Redpoint Ventures with backing from Exceptional Capital, Liquid 2, LocalGlobe, and Puzzle Ventures. The company launched Otto in November, an AI agent for complex customer support that identifies vulnerable customers, detects complaints, and avoids pitfalls like unauthorized financial advice or tipping off. Early customers include Plum, Zego, Lendable, Yonder, Nala, Sling, and a “first live autonomous AI customer support for a large regulated bank.” Gradient claims 40–60% auto‑resolution within days without custom integrations and higher CSAT than top human agents. New funding will train agents for money‑laundering investigations, technical troubleshooting, and nuanced compliance, and support US expansion.

Member Login Get Access

Gradient Labs raises $13M for AI agents in finance | Newnex