BackOps Secures $26 Million Series A to Build AI-Driven Operating…

Team S · 2026-03-13T13:03:08.000Z

Supply-chain automation startup BackOps has raised $26 million in a Series A funding round to expand its AI-powered logistics operations platform. The round was led by Theory Ventures, with participation from Gradient, Construct Capital, and 10VC. The new capital will help the company scale its engineering and product teams while accelerating development of its AI-native supply chain operating system, designed to automate logistics workflows and reduce manual operational tasks across global delivery networks. BackOps is developing what it describes as the first AI-native operating system for supply chain operations, enabling companies to automate complex workflows across carriers, warehouses, vendors, and customer-service systems. Supply chains typically involve 40–60 interconnected processes, many of which still rely heavily on manual coordination and fragmented software tools. The platform converts communications such as emails, service tickets, and operational messages into automated workflows, allowing logistics teams to detect issues earlier and resolve them automatically. Its automation engine, called Relay, can perform tasks like filing carrier claims, initiating reshipments, responding to customer inquiries, and collecting documentation. Companies using BackOps report significant efficiency improvements. According to the company, the platform can reduce logistics team workloads by up to 60% and improve response times to customer inquiries by as much as 93%, while automatically filing 100% of eligible carrier claims. With the new funding, BackOps plans to expand its product capabilities and grow its workforce as demand rises for AI-powered logistics automation across industries including retail, manufacturing, grocery, and pharmaceuticals.

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BackOps Secures $26 Million Series A to Build AI-Driven Operating… | Newnex