AI help-desk automation startup Risotto raises $10 million seed round…

Team S · 2026-01-30T15:00:59.000Z

Risotto, an AI-driven help-desk automation startup, has raised $10 million in a seed funding round to accelerate development of its autonomous IT support platform and expand customer adoption across enterprise environments. The company’s technology sits between existing ticket management systems like Jira and complex internal tooling, enabling companies to automatically resolve a large portion of support tickets by applying advanced AI infrastructure and prompt libraries trained on real-world examples, improving response efficiency and reducing manual workload. In real-world deployments with clients such as Gusto, Risotto’s system has already automated roughly 60 % of support tickets, validating its value proposition in IT operations and internal support. In this seed round, the funding was led by Bonfire Ventures, with participation from 645 Ventures, Y Combinator, Ritual Capital, and Surgepoint Capital - a group of top investors backing Risotto’s ambitious vision to automate traditional help-desk processes while preparing for a future where AI and LLM-centric interfaces become the primary support channel for modern enterprises. The capital will be used to build product capabilities, expand strategic integrations with platforms like ChatGPT for Enterprise and Gemini, and scale commercial efforts as the company targets broader adoption across sectors grappling with ticket overload challenges.

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AI help-desk automation startup Risotto raises $10 million seed round… | Newnex